TERMS & CONDITIONS
These terms and conditions apply to the use of the websites of The Grosvenor. By using our websites, you agree to be bound by these terms and conditions and the privacy policy shown elsewhere on the websites. If you do not agree to these terms, you must cease use of the websites immediately.
DEPOSITS/FULL BALANCE T&CS
- All monies received as a deposit payment toward a future reservation or event are subject to our company terms & conditions; any reservation cancelled 14 days prior to the date of the event will receive a full deposit refund. If cancellation occurs less than 14 days prior to the reservation date all monies paid will be non-refundable and are also non-transferable.
- Please note the above T&Cs are not applicable for all reservations from November 25th to December 31st. All reservations during the festive period are non-refundable and non-transferrable.
- Wedding and private events may have separate terms and conditions which can be found on the venue website.
- Minimum spends: all minimum spends are to be arranged prior to your event. all prices are inclusive of VAT. if you and your guests do not make the minimum spend, you will be asked to pay the difference up to the agreed minimum spend.
- Severe Weather Policy: In the event of a venue being unable to open due to severe weather, bookers will be contacted by individual venues to offer rescheduled dates within the subsequent ten days. Dates subject to availability. All other cancellations are bound by our standard terms and conditions. All guests must be available to be seated at the arranged time of booking. Failure to do so will result in loss of bookings and deposit paid.
SERVICE CHARGE
Here at Scotsman Hospitality, we as a team promise to deliver an exceptional service for you and your friends, and we hope you agree. With that in mind, a 10% discretionary service charge will be applied to your final balance. We can assure you that this full amount will be distributed evenly between all of our employees who helped make your event a memorable one.
ALLERGENS
For our guests with food sensitivities, allergies, or special dietary needs: We prepare and serve products that contain all 14 major allergens. Although we and our suppliers take every care in preparing your meal, regular kitchen operations across our supply chain involve shared cooking and preparation areas, and food variations may occur due to ingredient substitutions, recipe revisions, and/or preparation at the restaurant. For these reasons, we cannot guarantee that any menu item will be completely free of allergens. If you have an allergy, please make this known to a venue manager at soon as you arrive at the venue.
CHALLENGE 25
All of our venues hold a challenge 25 policy. This means staff hold the right to request identification from those who look under the age of 25 – this is for purchases of alcohol or any item that has a legal age requirement. Service is refused if you cannot show one of the following; Passport, Drivers License or Scottish Pass Age Verification.
DISCLAIMER
The websites are provided for general information purposes only and provided “as is” and on an “as available” basis. We do our best to ensure the information on the websites is accurate but make no representation that the information shown is accurate or up to date. We reserve the right to cancel or alter the advertised programme at any time. We exclude to the fullest extent permitted by applicable law all implied warranties, representations and terms and conditions relating to the websites and their contents. If any of these terms and conditions are held to be valid or unenforceable, the remaining terms will be unaffected.
ACCESS
Access to parts of the websites may be restricted to authorised users. Any attempt to access restricted areas without permission or alter, destroy or damage any information held in the websites may constitute a breach of law and will leave the user liable to both criminal and civil proceedings. By accessing the websites, you undertake not to commercially exploit any materials or code on the websites nor do anything that may interfere with, disrupt, damage or impair the websites. Anyone using the websites consents to active monitoring for security policy compliance purposes.
By accessing any part of the websites relating to films carrying age ratings, you confirm that you are of an appropriate age to access and view such information.
LIABILITY
We accept no liability for any claims, penalties, losses, damages, costs or expenses arising from any reliance placed on the content of the websites, the use of or inability to use the websites, the downloading of any materials from the websites or any unauthorised access to or alteration of the websites. We do not limit our liability by law to you for death or personal injury caused by our negligence or breach of duty. We do not limit or exclude any statutory rights you may have as a consumer. Otherwise, our liability is limited to the ticket price.
INTELLECTUAL PROPERTY
The content of the websites is protected by copyright and other intellectual property rights. These intellectual property rights are either owned by us or used by us under licence from a third party. You may view the websites for your own private purposes but are not permitted, without our written permission, to modify, distribute, reproduce, copy or transmit the websites or their contents in any way or for any purpose. All rights are reserved.
LINKS
If the websites contain links to websites operated by third parties, the inclusion of these links does not imply any endorsement or approval of the contents of such third party websites.
Links to the websites may only be made by others when we have given our permission in writing. If we ask that you take down any link to the websites, you agree to do so immediately.
If we use social media, the social media provider may display advertisements and features alongside our social media presence. We have no control over the content of these items. We do not endorse these advertisements or features and accept no responsibility for them.
B&B CARD TERMS & CONDITIONS
20% Off Food | Available seven days a week off a la carte food only. For tables of up to 6 persons. Not available on special event dates. Not available in conjunction with any other offer, including but not limited to: Brunch Deal, Kids Eat Free, any other venue specific mid-week or weekend sales drivers and does not include any drinks.
CINEMA EXPERIENCE
Our Ticket Terms and Conditions are displayed elsewhere on the websites and apply to all tickets purchased via the websites.
CHANGES
We reserve the right to amend or replace these terms and conditions at any time. Your continued use of the websites will be considered acceptance of the terms and conditions in place at the time of your use of the websites.
TRANSFER
You are not entitled to assign, transfer or sub-contract your obligations under these terms and conditions.
JURISDICTION
These terms and conditions and use of the websites are governed by the laws of Scotland. The Scottish Courts have exclusive jurisdiction to settle any dispute arising from the websites or these terms and conditions.
CONTACT
For all enquiries, please contact us via the contact details on the websites.
Scotsman Rewards Terms & Conditions
General Terms
The app is issued by and remains the property of Scotsman Hospitality who reserve the right to decline issue or withdraw the app, account or points at any time, or to alter or amend the terms and conditions of how the scheme operates without giving notice.
All participants in the scheme must be aged 18 years or over.
The app is not transferable, and can only be used by the person to whom is the account owner.
Accounts that remain inactive for a period longer than 12 months will have points removed from the account without notice and with no liability to Scotsman Hospitality
It is the account holders responsibility to ensure that their details are kept up to date – to change your name, date of birth or email please update this in your account section on the app.
Earning Points
To earn points you must present your QR code within the app at or before the time you pay your bill. Points cannot be added after the bill has been paid.
It is the account holders responsibility to present their QR code before payment is made/taken.
We will only investigate requests to add points if it is determined that we are at fault – for example: internet failure, equipment failure or staff error. In the event of such an occurrence the venue will be required to inform us of the request to add points on your behalf.
Points are earned on the sale of food and/or hot and soft drinks. Points will not be earned for the following (this list is not exhaustive):
- alcoholic beverages
- payment of deposits
- special events included ticketed events
- payments using Scotsman or venue branded giftcards
- purchasing of Scotsman giftcards
- points will not be earned on service charges or gratuities
5 points will be added to your account for each and every whole pound that you spend as per the parameters listed above. Please note that points are earned on food items, hot and soft drinks net of any points redeemed on the transaction, i.e. points will be earned on lower value of cheque total.
The number of points to be added can be altered at the complete discretion of Scotsman Hospitality.
Redeeming Points
The redemption value of points is one point equates to one penny. We reserve the right to vary this rate at any time and without giving notice.
Points will expire without notice 12 months after date of issuance.
Points will only be earned if the bill is settled in full on the day of your visit. Consequently points will not be earned for bills on which credit is given and that are invoiced subsequently.
To redeem points you must present your QR code at the time you pay your bill.
Points can only be redeemed against purchases as set out above at participating venues.
You may redeem a minimum of 100 or all of the points in your account against your bill. If you do not redeem sufficient points to cover the entire value of the bill then you will need to settle the balance with another form of payment e.g. cash, debit card, credit card or valid Scotsman giftcards.